A grounded AI agent that answers, qualifies, books and follows up — 24/7, in Arabic and English — with human handoff and guardrails.
68%
Inquiries auto-resolved
< 10s
First response time
100%
Follow-up coverage
The problem
Inbound inquiries arrived around the clock across WhatsApp, Instagram and the website — but the team only worked business hours, so leads that came in at night went cold by morning, and most were never followed up more than once. Paid traffic was being poured into what one manager called 'a graveyard of leads we already paid for.'
Our solution
We deployed an AI front desk that replies in seconds on every channel, qualifies each lead in natural language, books the appointment straight into the calendar, and keeps following up for days — while knowing exactly when to hand a real human the conversation.
What we did
- Grounded the agent in the group's real services, pricing and policies so it answers from fact, never hallucination.
- Built bilingual (Arabic + English) qualification flows that capture budget, intent and timeline conversationally.
- Integrated WhatsApp Business API with instant reply, missed-call textback, and calendar booking.
- Added a multi-day follow-up sequence (WhatsApp + email) so no lead dies from silence.
- Set guardrails and clean human-handoff rules for anything sensitive, high-value or off-script — with every conversation logged for review.
The outcome
The team now walks in each morning to booked appointments instead of a backlog of cold overnight messages — and the reps spend their time on real conversations rather than repetitive first replies.
“It answers in seconds at 2am in Arabic or English, books the viewing, and hands us the ones that need a person. First month it recovered deals we'd never have even seen.”